Lab_9


 * CCT333 Tutorial 9: Service Design and How Good Design Makes you Happy**

"If we want users to like our software, we should design it to behave like a likeable person: respectful, generous and helpful." Alan Cooper: "The Inmates are Running the Asylum"


 * CCT333 Tutorial 9 Videos and Slideshow to View:**

View the Don Norman 'The three ways that good design makes you happy' at [] (12 minutes)

and the Bill Moggridge video on service design at [] (9:54).

Look over the slideshow 'UX design, service design and design thinking', particularly slides 30-51, at UX design, service design and design thinking at []media type="custom" key="8574706"

This slide presentation is a detailed review of your course material to help you work on the development of your major project, and also, to learn how to incorporate service design into prototype methodology.


 * Tutorial 9 Wiki Questions:**

According to the slideshow by Sylvain Cottong, who is an employee at http://www.integratedplace.com, describe the tools and methods of 'service design' (2 paragraphs).

From your personal experience, what would be a scenario in which these methods would be useful? (2 paragraphs)